Come to DPS Factory Training

Get Answers to All of Your Tech Support Questions at DPS Telecom Factory Training
At DPS Telecom, we strive to offer you the best technical support available. As a part of our commitment to better serving our clients, we offer our four-day Factory Training course several times a year, allowing you to learn how to maximize your monitoring system from our very own engineers and tech support team. Learn why you should come to Factory Training in 2008.
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Client Best Practices: Poll a NetGuardian Over Serial Using Another NetGuardian
DPS has clients around the world, and they're a great source of new monitoring best practices. In this month's Client Best Practices, learn advanced applications for NetGuardian terminal server functionality.
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Learn how to setup SNMPv3 monitoring

Achieve Enhanced Security By Configuring Your NetGuardian 832A for SNMPv3 Monitoring
The NetGuardian 832A G5 now allows you to monitor SNMP v3, providing you with enhanced security via message encryption. Learn how to set up your SNMPv3 monitoring using NGEdit or the NetGuardian 832A G5 web broswer interface.
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Detailed "How To" Guide

Techno Knowledge Paper: How to Setup a NetGuardian to be Polled by T/Mon
Setting up T/Mon to poll a NetGuardian is a common and important part of new RTU deployments. If T/Mon can't poll your remotes, you don't have the visibility you need to do your job. Download this "techno knowledge" paper to setup T/Mon to poll a NetGuardian and troubleshoot common issues.
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Techno Knowledge Paper: How to Setup FTP Server on T/Mon
Setting up an FTP server on the T/Mon - IAM platforms allows users to get and put files via FTP. FTP can be used to download log and ASCII files, remotely upgrade software, and backup history and configuration files remotely. The setup process involves just a few quick steps. Download this "techno knowledge" paper to setup an FTP server on the T/Mon - IAM platforms.
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View Tech Support FAQs

Featured FAQ: What version of SNMP is supported by the NetGuardian SNMP agent?
To optimize your SNMP monitoring, it is important you understand the capabilities of your NetGuardian RTU. Learn what versions of SNMP your device can monitor in this featured FAQ.
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TechBits: 10 Quick FAQ's to Optimize Your Monitoring
Whenever DPS support technicians solve a problem for a client, they log it in our support database. These "TechBits" are quick FAQ's for solving common technical issues, and reviewing them regularly can dramatically improve your monitoring efficiency.
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Ralph Konshuk
ATC Northwest

In Praise of DPS Tech Support...

"DPS has the best customer and tech support of any vendor I have worked with in the twenty-five years I have been in the industry. I wish that all vendors' support were as good as yours."

-R. Konshuk, WA

Merry Christmas from the Tech Support Team!

This year, we've worked hard to offer you the best possible technical support. Throughout the remainder of 2007, and into 2008, we'll continue working with you to solve all of your monitoring problems.

Remember, someone will always be in the office to assist you during our working hours of 7:00 am to 6:30 pm PST on standard DPS business days. If you have an after-hours emergency, simply call our 24x7x365 pager for assistance, and someone will contact you immediately.

We also have several important announcements about our holiday hours...

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