Welcome to Our First Issue of TechTips!

This monthly newsletter differs from The Protocol. It is more technically oriented, focusing on specific monitoring applications and product support. TechTips is your source of knowledge that enables you to run your monitoring systems more effectively.

TechTips content comes directly from our Engineering and Technical Support departments. It includes technical support FAQ’s, techno knowledge papers, "how to" guides, best practices, and updates on our latest software & firmware releases.

We hope that you find this sister publication to The Protocol helpful, and we look forward to your feedback and suggestions for future TechTips discussion topics. Without further ado, we are proud to present TechTips.

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The DPS Tech Support Team

Meet the DPS Technical Support Team
DPS Telecom offers 24x7x365 technical support to every client. When you call Tech Support, you're connected with an experienced engineer who understands your system and can help you resolve it quickly. Meet the team that solves your toughest monitoring problems.
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Client Best Practices: Using Derived Alarms for Generator Monitoring
DPS has clients around the world, and they're a great source of new monitoring best practices. Their experience helps you to cut your costs and protect your revenue. Learn about two powerful techniques for monitoring generators with Derived Alarms.
Learn Client Best Practices

Detailed "How To" Guide

New Techno Knowledge Paper: Setting up the SNMP Trap Processor in T/Mon
T/Mon brings alarms from over 25 protocols onto one screen. Setting up the SNMP Trap Processor in your T/Mon will allow you to receive alarms from all of your SNMP equipment. Once those alarms are brought into T/Mon, they can be sent out as pager or email alerts, forwarded to a higher level master, or used to trigger an automatic response via Derived Controls. Learn how to setup the T/Mon SNMP Trap Processor in this new techno knowledge paper
Download Techno Knowledge Paper

Techno Knowledge Paper: How to Telnet to a NetGuardian
Connecting to your NetGuardians via Telnet is a great way to cut down on windshield time. You can handle a wide range of tasks through the TTY interface from the comfort of your office. This Techno Knowledge Paper is a step-by-step guide to establishing a Telnet connection to a NetGuardian, including troubleshooting techniques for solving common problems.
Download Techno Knowledge Paper

View Tech Support FAQs

Featured FAQ: What does "T/Mon DB needs to be backed up" mean?
T/Mon will automatically remind you if you haven't backed up your database in a while. This ensures that you won't incur man-months of wage expense for manual redatabasing if your master fails. Learn how to control the timing of this alert in this featured FAQ.
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TechBits: 10 Quick FAQ's to Optimize Your Monitoring
Whenever DPS support technicians solve a problem for a client, they log it in our support database. These "TechBits" are quick FAQ's for solving common technical issues, and reviewing them regularly can dramatically improve your monitoring efficiency.
Read this month's TechBits

Brittnee Maxfield
Factory Training Hostess

Upcoming DPS Factory Training Event:
January 28-31
March 10-13

Hi, I'm Brittnee Maxfield, and I'm your DPS Telecom Factory Training Hostess. I'd like to invite you to join us at our headquarters in Fresno, California, where you will be able to learn all of the tips and tricks you need to maximize your monitoring.

DPS Telecom Factory Training is designed to meet all of your needs. Whether you need to cross-train more staff on your monitoring system, bring new operators up to speed, or are looking to become a T/Mon Power User, our Factory Training instructors are here to meet your needs.

If you have never had any formal T/Mon training, or want to learn the latest applications of our newest equipment, we'll tailor the course to meet your specific needs. I'll also be available to arrange your meals at highly rated local restaurants, as well as assist you in organizing fun activities to make your visit to California even more enjoyable.

Come join us for Factory Training this November 12th-15th. For more information about Factory Training, click the links below, or email me at FactoryTraining@dpstele.com.

See you this November,

Brittnee Maxfield
DPS Telecom Factory Training Hostess

Learn More About DPS Factory Training
Sign Up for DPS Factory Training