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Success Story
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At DPS, we really enjoy hearing our clients' success stories. Our featured story this month is on KMC Telecom
KMC Telecom shares how they are saving $2 million per year by bringing their monitoring in-house with DPS Telecom equipment
"We'd outsourced our monitoring since we deployed our facilities network," says Harold Moses, director of operations for KMC in Huntsville. "For most start-ups, it's not economical to do these things for yourself. But as the network grew, it became more and more practical for us to take monitoring in house. We're looking at cost savings and how to integrate costs."
Why pay someone to do something you can do yourself? That was the question KMC Telecom, a fast-growing integrated provider of voice, data, and Internet services, asked itself in 2001.
Until last year KMC relied on an outsource provider to monitor its fiber optic network, which stretches over 30,000 miles across 35 states. KMC decided it could save money by monitoring their network themselves. KMC created a highly successful network operations center in Huntsville, Ala. Since the Huntsville NOC began operation, KMC has saved substantially on operations costs while creating a real-time monitoring capability that proved itself during November's tornado strike.
KMC's move from outsourced to in-house monitoring was one more milestone in the telecom's growth from start-up to major-league CLEC. KMC had outsourced network monitoring since the foundation of its fiber optic network in the mid-1990s. The growth of the company and its network had by 2001 created a situation where it was both possible and necessary to use economies of scale to cut operational costs.
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We'd love to hear your comments and stories. Use our testimonial form to submit your story.
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Reader Survey
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Repair technicians are granted access to our remote sites by:
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In this issue...
Monitoring Trends
DPS's IAM now supports abandoned NEC 21GTX equipment
Featured Product
Don’t let its small size fool you, the Net Dog has plenty of bite
Tech Support
DPS now offers firmware and software upgrades online
Reader Survey
How are repair technicians granted access to your remotes sites?
Telecom Resources
America's Network
Telecom Management Crash Course, A Telecom Company Survival Guide
Don't forget about your upcoming budget
Are you at the end of your budget? Are you planning next year’s budget? If so, don’t neglect the protection of your network.
Now is a great time to put in those last few sites or to replenish your spare stock. On site training refreshers are always a plus. T/Mon users running on older hardware might want to consider upgrading.
Fair warning, December is one of our busier months. To receive your shipment by the end of the year, orders must be received by December 1st.
Call 1-800-622-3314 today to place your order
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Monitoring Trends
DPS's IAM now supports abandoned NEC 21GTX equipment
NEC has discontinued product support for its 21SV alarm remote. But if you think that means there is no support for your investment in 21SV units, DPS Telecom has a pleasant surprise for you. We've added 21SV support to the IAM-5.
You can now upgrade to the IAM-5 without losing your investment in 21SVs - without disrupting your network monitoring - and you can port your existing alarm database directly to the IAM-5, using our database conversion utility.
NEC 21SV Support
Did you know that NEC doesn't support the 21SV anymore, but DPS Telecom does?
You can now upgrade to the IAM-5 without losing your investment in 21SVs - without disrupting your network monitoring - and you can port your existing alarm database directly to the IAM-5, using our database conversion utility.
Visit the IAM product summary page
or call 1-800-622-3314 for more information.
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This is support that will grow with your network. When you need more remotes, state-of-the-art DPS Telecom RTUs will work side-by-side with your 21SVs, for an upgrade path that's right for your needs and your budget.
The IAM-5 doesn't just work with 21SV, it works better. The IAM-5 talks directly to 21SV remotes, simplifying network design and eliminating a potential failure point. Plus you'll get all the advanced features of the IAM-5, like multi-leg polling, derived alarms, and nuisance alarm handling.
Best of all, the IAM-5 ships with DPS Telecom's first-class customer support, which includes a two-year warranty and free technical support. And upgrading to the IAM-5 is a no-risk proposition - the IAM-5 is backed by a 30-day money-back guarantee. Call us today at 1-800-622-3314 and find out how the IAM-5 won't just support your network - it'll make your network better.
Featured Product
Disasters happen when you’re not looking. Here’s how to always keep watch
A disaster is something that happens when you're not looking. Problems that you can see and fix are just incidents. Any site that has less than complete network visibility is a place where small problems can grow into large ones.
Since all your equipment is critical equipment, DPS Telecom provides a network visibility solution for all sites, large and small. The Net Dog 82 IP is a great solution for small and medium sites, remote sites, sites with limited space for extra equipment, or any place where you need simple, convenient, cost-effective network visibility.
With the Net Dog on the job, you can be sure that if anything goes wrong, you'll know about it. The Net Dog pings up to 32 network devices and monitors eight environmental alarms for fire, power failure, equipment malfunction, and other conditions.
If a network device does not respond to successive pings or an environmental alarm is triggered, the Net Dog will report it immediately by numeric or alphanumeric page, text message, and SNMP trap. The Net Dog provides full SNMP support, and will perform flawlessly as a trap reporter or control element for an SNMP manager. The Net Dog also seamlessly integrates with DPS Telecom element managers such as T/MonXM and IAM. In the event of a LAN outage, an integrated 33.6 K modem is provided for backup. Status LEDs on the front panel give assurance at a glance that all is well.
The Net Dog doesn't just tell you about problems; it also gives you the means to deal with them immediately. The two control relays provide remote operation of onsite equipment such as doors locks, emergency lighting, backup generators, or other equipment, and can be accessed remotely via Telnet over LAN/WAN or via SNMP. The Net Dog also provides remote monitoring and configuration of onsite ASCII devices attached to its reach-through serial port.
Alarm information and controls can be accessed through SNMP, T/MonXM, IAM, web browser, or Telnet.
Installation and configuration is simple and easy. Alarms and relay wiring connect to captive screw-lug terminals on the front panel. Configuration information can be entered through either a web browser or a TTY interface. Configuration information is stored in the Net Dog's nonvolatile RAM, where it is safe even during power outages.
Problems can't grow into disasters when someone is watching. With the Net Dog, someone always is.
Tech Support
DPS now offers firmware and software upgrades online
Visit our product software download page to get updates on the following products
Not a member yet Click Here to sign up
- NetGuardian
- T/Mon
- AlphaMax
- KDA
Telecom Resources
America's Network
URL: http://www.americasnetwork.com
Like the print version, America's Network Online brings you a unique, well-organized package of original, independent reporting and business analysis of telecommunications technologies for today's public network. America's Network provides you with an independent benchmark of what technologies and strategies make the best business sense, which solutions work and which remain unproven.
Telecom Management Crash Course, A Telecom Company Survival Guide
Author: P. J. Louis
Telecom Management Crash Course, A Telecom Company Survival Guide shows telecom service providers how to efficiently manage their technology advantages and back-end operations to survive in this challenging economic climate.
>> Learn more about this book...
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